Privacy Policy

Privacy Policy for Velocom Chatbot

At Velocom Consulting (Private) Limited, we respect your privacy and are committed to protecting any personal information you share with us when interacting with our WhatsApp chatbot or other digital services.

  1. Information We Collect When you communicate with our chatbot, we may collect:

Your WhatsApp phone number

Your name (if shared by WhatsApp)

Conversation content (e.g. service inquiries, application responses)

We do not collect sensitive personal information such as national ID numbers, financial account access, or biometric data.

  1. How We Use Your Information

We use the information collected to:

Respond to your queries and provide relevant support

Process your requests or applications

Improve and personalise the chatbot experience

Analyse general usage trends (without identifying individuals)

  1. Data Sharing

We do not sell or rent your personal information. We may share your data:

With trusted service providers who support our systems (e.g. hosting)

When required by law or government authority

To protect the rights, property, or safety of Velocom or its users

  1. Data Retention

We retain conversation data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time (see Section 6).

  1. Security

We take appropriate measures to secure your information and prevent unauthorised access or disclosure. However, no data transmission over the internet or storage system is 100% secure.

  1. Your Rights

You have the right to:

Request access to your personal data

Request correction or deletion of your data

Withdraw consent (where applicable)

To exercise these rights, please email privacy@velocom.co.zw.

  1. Children’s Privacy

Our chatbot is not intended for use by children under the age of 16. We do not knowingly collect data from children.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective immediately upon publication.

If you have any questions about this policy, please contact: Email: privacy@velocom.co.zw Website: https://velocom.co.zw